Xtrood is an online service aimed at business to send their customer information through custom workflow processes. Our aim is to assist you in knowing your customers and creating a simple environment for customers to buy from you.
Capturing customer details through web application screens and generating sales documentation & emails are just some of the ways we can assist your business.
Having your own website is good, but unless customers have a way to interact with your services and products on that site then they wont return very often. That's where we come in; linking off from your site to ours to let customers buy products or book services.Display Integration Overview
We offer a full end to end solution for customers to access your services online. You start with your customer accessing our site, entering their details along with what they are trying to buy from you or what services they want to schedule with you. The transaction will then be finalised and emails sent out.
An example of the signup process could be a customer accessing your lawn mowing business profile on Yellow Pages, they click a website link to make a booking which redirects the user to our site.
At this point the customer would enter their name, address to be serviced, any additional details and finally they would pick a date for the service. The customer would then submit these details, which would send you an email about the request.
You would click on the email to log in and view the customer request and accept the details. An email would then be sent to the customer confirming their request and service time.
Data capture screens are made up of individual modules that you can pick and choose from. This allows you to get up and running quickly with tried and tested components. New screens can be added in a few clicks, or change what you need to capture with some simple configuration changes.
The system contains a large set of data capture controls that include individual details, address, phone number, email and company details. These controls have many settings that you can control, such as turning on or off capturing customer date of birth details.
Along with simple data entry fields, there are more complex controls such as shopping carts and booking date selection modules. Each control is self contained, so a number of these controls can be placed on to a single page.
Link in from your existing website, advertising sites like Facebook or even from your other IT systems. We support having a standard link to send users to our services, as well as interfaces for two systems to communicate behind the scenes.
Customers can access your business from many different avenues including 3rd party sites, your own website or your own customer management system. We cater for these access points by providing you with unique links to send customers to in order to access your service.
In the case of your own customer management system we offer XML interfaces for you to pass information across from your system to ours to start workflow processing.
The true power of our system comes from the configurable workflows that control how data is processed and what events need to happen at each step along the way. Workflows are set up by linking many processes in sequence to produce a path for a customer to take, for example joining a couple of data capture screens together followed by a notification email process.
Workflows allow you to fine tune exactly what users will see and how applications will be processed. Types of processes you can add include web screens, PayPal checkouts, email generators and data validation & checking processes.
Being an Australian based business we can appreciate the markets you operate in, and are here to help you get up and running as well as supporting you to grow your own business. We will assist you in setting up your workflows and screens by starting with some templates and then customising them to support your needs.